RETURNS, EXCHANGES AND WARRANTY - FREQUENTLY ASKED QUESTIONS

My product was purchased over a year ago. Can I return it?

Our warranty policy covers manufacturer defects for up to one year from the date of purchase. Unfortunately if your product is beyond this time, it will not be covered and will be returned to you if sent in for evaluation. For more information, please read our Return Policy.

What is considered a manufacturer defect?

A manufacturer defect applies to defective materials and workmanship. Items not covered under our warranty include: Products over 1 year old from date of purchase, general wear and tear, abuse or accidents.

What happens if my warranty return is not accepted?

If your product does not meet the criteria within our warranty policy or it is over a year old, we will return it to you with notice of why it was not accepted. We will also send you an email letting you know when it is on its way back to you.

What if my requested exchange item is not in stock?

It is possible for the product you request as an exchange to not be in stock at time of processing. Because of this, we encourage you to provide up to 3 optional replacement items when completing the return form. In the event that none of your requested items are available, your original form of payment will be credited or a site credit will be issued to you.

How can I start my return or warranty evaluation?

If you purchased your product from our website or customer service center, we request that you include a copy of your original invoice or confirmation number with the return/exchange portion filled out. If you do not complete the exchange portion of the form, your return will be processed as a refund.