Ecommerce Returns

We gladly accept returns and exchanges within 30 days of the original invoice date from customers who purchased their HOKA ONE ONE® product from this hokaoneone Canada website.

You can return your product(s) to us by using the shipping label included located in the product(s) original packaging. Please note: If you choose not to use the pre-paid shipping label please send your package via a trackable method. We recommend using Canada Post or FedEx and obtaining a tracking number. If you do not use the pre-paid shipping label, you will not be reimbursed for your shipping cost and HOKA ONE ONE is not responsible for packages lost in transit. Once we receive the item, we will ship your requested exchange item to you without charging any additional shipping. Please allow 5 - 7 business days from the date we receive your return to process your return or exchange.

Important Information about Our Standard Return Process:

The product being returned or exchanged must be free of wear and tear and must be thoroughly cleaned so that all dirt and debris is removed. Dirty shoes will be returned to the customer.

Warranty Returns

The HOKA ONE ONE® warranty applies to footwear less than one year old from date of purchase. It applies to defective materials and workmanship. All items sent to HOKA ONE ONE® which are past one year from date of purchase will be returned to the customer.

Items not covered through our warranty process:

  • Products over 1 year old from date of purchase
  • General wear and tear
  • Abuse
  • Accidents

Please note that HOKA ONE ONE® can offer an exchange or credit but does not perform repairs.

Items returned for defect evaluation will be processed in the order they are received. Evaluations can take 1 to 3 weeks from time of receipt.

Exchange will be shipped via Canada Post at no cost to the customer.

In order for us to properly process your return, we kindly ask that the customer completes the following steps.

  1. Provide your shipping information; this is where we'll send your item if you are making an exchange.
  2. Tell us what you're returning (please include model number, color, and size).
  3. Tell us what you would like in exchange (please include model number, color, and size), if applicable.
  4. Tell us the reason for your return.
  5. Print confirmation page and include with your shipment.
  6. Address your return to the address listed on your returns form.
  7. Send package via a trackable shipping method and be sure to obtain a copy of your tracking number.

If your product is not covered under our warranty, the original item(s) will be returned to you. If the package is undeliverable and returned to our returns department, it will be destroyed after 30 days.